1. Introduction

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.

Some key terms are defined as follows, and throughout this document:

  1. Ninja Media Pte Ltd (“PING MAGIX.com”, “PING MAGIX”, “Ninja Media ”, “we”, “us”, or “our”) is the company that collects and processes Personal Data for the purposes described in this Policy
  2. Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”)
  3. Customer or Client is a legal business entity with whom PING MAGIX has an agreement to provide the Services

2. What is PING MAGIX

PING MAGIX is a WhatsApp Business CRM tool that is powered by Ninja Media Pte Ltd. The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of PING MAGIX-provided and third party messaging channels (the “Service”).

PING MAGIX is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.

3. Collection and Use of Personal Data

PING MAGIX collects information, including Personal Data, for the following purposes:

  • Providing and managing the Service
  • Internal business purposes
    Communicating with you and marketing
    Recruiting and managing personnel
  • Collecting payment for the Service
  • To understand and improve our Service and Website

For a better experience, and in order to provide our Service, we may require you to provide us, either directly or indirectly, with certain personally identifiable information, including but not limited to user name, and Oauth2 credentials. The information that we request will be retained by us and used as described in this privacy policy.

The app uses third party services that may collect information used to identify you. Links to privacy policies of third party service providers used by PING MAGIX:

This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.

This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.

PING MAGIX Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.

4. Providing and managing the Service

In the course of providing the Service, PING MAGIX may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.

Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.

Service Data, is the information that is processed on behalf of our Customers during provision of the Service.

  • PING MAGIX’s privacy practices related to Service Data are not covered by this Privacy Policy. They are detailed in the PING MAGIX Service Data Privacy Statement below
  • This data privacy statement explains how and what personal data we collect from you through our website. Personal data means all data that can relate to you personally, such as your name, address, e-mail account(s), user behaviour.
  • Your data is stored in secure cloud servers and we try our best to encrypt all personally identifiable information
  • If you require us to delete your account data, you can request so by sending us an email on hello@Ping Magix.io
  • Upon termination, all your data (contacts, conversations, etc.) is deleted permanently from our database unless you request otherwise.

Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.

  • PING MAGIX’s privacy practices related to Account Information are detailed below and throughout this Privacy Policy.

Service Usage Information, is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.

  • PING MAGIX’s privacy practices related to Service Usage Information are detailed below and throughout this Privacy Policy.

5. Internal Business Purposes

PING MAGIX collects the following information from you through our Website, social media, and other channels for the following purposes:

Communicating with you and marketing practices

  1. Responding to your request for a product demo: When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.
  2. Responding to your inquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).
  3. Informing you about products and services. We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.
    – Opt out of our emailing list
    – Send us a communication to request deletion of your contact details

6. Recruiting and managing personnel

  1. Processing your job application. If you apply for a job at PING MAGIX, you may provide us with certain Personal Data about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities.
  2. Managing employees and contractors. If you join the PING MAGIX team as an employee or contractor, we will use the information you provided, as well as information we create about you, for human resources purposes including verifying your eligibility and qualifications, performance management, to provide compensation and benefits, investigate incidents, and otherwise facilitate the relationship.

7. Collecting payment for the Service

For Clients that purchase a paid version of our Service, we collect and process information about how you use the Service, and your Account Information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.

8. To Understand and Improve our Services and Website

  1. Understanding how you use the Service. Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.
  2. Visiting our Website. We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website. In addition to the information described above, our Website uses Cookies. Please refer to the Cookie Policy below for additional details.
  3. Third Party Links. Our Website may contain links to other websites that PING MAGIX does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat Personal Data. We encourage you to read the privacy policy of every website you visit.